Ensuring Access and Satisfaction Globally

“The global reach and accessibility of our healthcare services have seen a substantial boost since partnering with Emergent Healthcare. As a Healthcare Director, witnessing our support services transform under their expertise—offering 24/7, multilingual assistance—has been incredibly gratifying. Their ability to maintain standardized processes across different languages and time zones has ensured our patients worldwide receive the same high-quality care and support. This universal approach to patient care has significantly reduced wait times and improved satisfaction levels across the board, fostering greater trust in our services. The resultant growth in our patient base and business opportunities speaks volumes of the effectiveness and professionalism of Emergent Healthcare’s services.”

Ivan Tarasenko – VP of Strategy Initiatives

Operational Excellence and Reduced Costs

“As COO of a specialized clinic, our collaboration with Emergent Healthcare has led to a streamlined operational model that has significantly lower costs without compromising service quality. Their adept handling of administrative tasks, patient care, and follow-up services has freed our in-house staff to focus more on clinical excellence. Emergent’s impact on optimizing our operational efficiency, particularly in standardizing processes and reducing wait times, has been remarkable. These improvements have resulted in higher patient satisfaction levels and, consequently, a noticeable increase in patient visits. Outsourcing to Emergent Healthcare has proven to be a strategic move in achieving both cost-effectiveness and operational excellence.”

Courtney Snook – Chief Operating Officer

Business Growth through High-Quality Support

“As the CFO of a fast-growing medical device company, the decision to outsource our support services to Emergent Healthcare has been a game-changer. Their highly qualified team has taken our customer service and patient care to the next level, ensuring every interaction is handled with the utmost professionalism and empathy. This excellence in service has directly translated into an increase in customer loyalty and business growth, reflecting the high standards Emergent Healthcare upholds. Their around-the-clock, multilingual support has allowed us to expand our reach globally, ensuring no patient is left behind due to language barriers. This partnership has been pivotal in our expansion, providing us with the operational efficiency and patient satisfaction we strive for.”

John Woods – Chief Financial Officer

Enhancing Patient Satisfaction

“In the hospital setting, patient satisfaction is paramount. Emergent Healthcare has been instrumental in helping us reach and maintain an unprecedented level of patient satisfaction. Their 24/7, multilingual staff excel in patient follow-ups and medical appointment scheduling, bringing a new level of care and support to our patients. Through their dedicated efforts, we’ve seen a remarkable improvement in our service metrics, especially in reducing phone wait times and enhancing overall patient engagement. This superior level of service has not only cemented our reputation as a patient-centric hospital but has significantly contributed to our growth, attracting more patients who seek reliable and consistently high-quality care.”

Silvana Gutierrez – Chief Development Officer

Process Standardization and Cost Efficiency

“As a Director, leading healthcare insurance firm, partnering with Emergent Healthcare has revolutionized the way we handle our administrative and patient support operations. Emergent’s team seamlessly integrated with ours, adopting and enhancing our processes with such efficiency that we witnessed a significant reduction in operational costs, markedly beyond our initial projections. Their expertise in managing both inbound and outbound call center operations, alongside their exemplary customer service, has set a new standard in process uniformity and efficiency within our operations. This approach has not only led to reduced telephone wait times but has also propelled our patient satisfaction metrics to their highest yet. The decision to outsource to Emergent Healthcare has undeniably been pivotal in increasing our business footprint and patient care quality, all while ensuring cost-effectiveness across the board.“

Kim Taylor – HR Director